General Inquiry
- Add to Cart.
- Proceed to the checkout page and enter your details*
- Choose a payment method
- Complete payment (You will receive email confirmation)
- Once payment received, we will arrange delivery.
- Courier info & tracking code will be provided after shipping out.
We reserve the right, at our sole discretion, to terminate any account or cancel any account or cancel an order at our sole discretion without notice if we find that a customer is found to be impersonating or providing any false information, using any technology to conceal the use of multiple accounts, abuse the offer in any way, or having a record of multiple adverse purchases. All rights of prosecution are also reserved.
Some product pages with the word “Pre-Order” indicate that the item will be purchased through suppliers before shipping out directly.
Pre-Orders for cosmetics and skin care products
Delivery takes about 7 to 14 working days, please be patient.
Pre-orders for clothing
Shipping takes about 14 to 21 working days, please be patient.
*Working days are Monday to Friday, except on holidays and public holidays
Please note that the estimated delivery time is for reference only, cannot be guaranteed.
Collect HK will send out exclusive discount offer, promotion or coupon code to subscribed email & Whatsapp occasionally.
Refund & Exchange
Misdelivery issue:
We inspect & double check all product/s before shipping out, if it is indeed a misdelivery, please return the product (make sure it is not unboxed) to us along with the order receipt (Freight will be borne by us). We then re-ship the correct item/s to you. Please contact us and provide your order number before returning the parcel to us in order to complete the above process.Packaging issues:
Each item is delivered from all over the world to us and then deliver to you by logistic courier, where products are inevitably subject to minor collisions in the course of shipment.
We do our best to properly package each item, and the vast majority of the goods are packaged with papers, and if there is a slight dent, scratch, crease or stain on the surface of the package, but it will not affect the quality of the goods.
Please understand the above reasons cannot return or exchangeable. All products here are genuine.
If the goods comply with the above return and exchange policy, please be sure to contact us within 7 days (from the date of receiving parcel).
Applications for return and exchange of goods after 7 days will not be accepted.
Please prepare and provide the following data:
– Photos of the product/package
– Name of the product
– Order Number
In the event that the returned item has been sold out, we will refund to you in the form of the original payment.
All returned items must be in unused status. In general, refund can be sent back to your original payment source within four weeks from the date of processing.
Shipping fee will still be charged if requesting for refund due to incorrect address that prevents your order from being delivered,
If you suspect that your order is missing, please contact us within 60 days to follow up.
Collect HK reserves the right to make the final decision in the event of any dispute with respect to the arrangements for refunds & returns.
Authenticity & Sourcing
Please keep the receipt and report to the Customs and Excise Department
Hotline (24 hours) :(852) 2545 6182
All of our goods come from genuine suppliers or legitimate distributors, and the packaging maybe different depending on the imported country. For example, A product packaging in Japan, Korea & Europe is different even though the product itself is exactly the same.
We guarantee our products are 100% brand new & fresh,we also inspect every single product being shipped out before wrapping up to ensure customers receive them in the best condition.
Order Inquiry
You will receive an email notification once payment completed, we then process customer’s order. You can also log in to view your order status.
Customer will receive email notification along with a tracking code for checking shipping status.
Please be sure products and quantities are correct when placing an order, once confirmed cannot be amended or canceled.
Each order will be delivered in a single package. If special arrangement needed, please indicate in the remark field, additional cost may be required.
To check your order status, please visit My Account.
Payment Method
Absolutely safe, credit card companies use encrypted servers to process payments, credit card data will not store on our servers.
If you have entered the data correctly and the checkout process is still not successful, please contact your bank or credit card company first. Credit card authorization is subject to a joint authorization by our banking supplier and you. If you still have problems or have other questions, please feel free to contact us.
Please note: Transactions on our website are settled in Hong Kong. When using an oversea’s credit card to place an order or arrange a refund, the credit card issuer may charge a foreign currency transaction fee, which is subject to your payment. For details about foreign currency or transaction fees, please contact your credit card issuer.
Delivery & Shipping
SF Express is the default courier for Hong Kong, Macao & Taiwan shipment. Customer can also choose to use other logistics companies upon request.
Other countries or regions based on price to performance.
(Hong Kong Post, EMS, ARAMEX, DHL, Fedex or others)
Is a pickup code provided by SF Express to simplify the entry of detailed addresses. If customers know or find the code, you can simply enter the code directly without putting in the full shipping address. On the one hand, it can protect your privacy as well as picking your order up whenever you want within a 3 days.
How do I find SF Code? Customer can find > it in the SF Express Home Page – SF Network.
Or you can choose the most convenient pick up point in EF Locker Locations There will be a code next to it.
confirmed. Orders are generally delivered to courier companies within 24 hours.
Shipped by Collect HK (in stock):
The delivery process in Hong Kong and Macao takes about 1 to 3 working days*, depending on the courier.
Rest of the countries or regions depending on the couriers assigned. It usually takes about 3 to 16 working days*.
Shipping by overseas suppliers (pre-orders):
Delivery takes about 7 to 21 working days*. Depends on the types of product.
*Working days are Monday to Friday, except on holidays and public holidays
Please note that the estimated delivery time is for reference only, cannot be guranteed.
According to the Notice on The Policy of Policy on Retail Imports of Cross-Border E-Commerce, as of April 8, 2016, the identity of the purchaser of cross-border e-commerce retail import goods will need to be verified by real name, so the recipient’s name must be the same as the Chinese name shown on the identity card or passport.
Cross-border e-commerce retail imports for personal use have set a ceiling on the purchase amount, the amount of a single transaction shall not exceed RMB5,000, and the amount of individual transactions shall not exceed RMB26,000.
All orders that exceed the limits of cross-border e-commerce retail import transactions for personal use have the chance to delay customs clearance and Collect HK is not liable for any damage or loss of goods caused by delays in the delivery of goods due to customs policies or customs duties.
Sure! On checkout page, customer can select the country/region available, shipping costs will be calculated automatically.
Please find out more about import taxes.
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